ISO 9001 Awareness and Requirements Training
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ISO 9001 Awareness & Requirements Training
This training program is designed to introduce participants to the fundamental concepts and requirements of the ISO 9001:2015 Quality Management System (QMS). It aims to raise awareness about the standards and demonstrate how they can be utilized to enhance business processes and customer satisfaction.
Key Benefits
- Foundational Knowledge: Build a solid understanding of the ISO 9001:2015 standards and their relevance to organizational success.
- Enhanced Engagement: Equip staff at all levels with the knowledge necessary to support and contribute to a QMS.
- Cultural Improvement: Foster a quality culture within the organization that aligns with international standards.
Prerequisites
There are no formal prerequisites.
Learning Outcomes
By the end of this training, participants will:
- Understand the key concepts and structure of ISO 9001:2015.
- Understand how to apply requirements into the daily operations.
- Recognize the benefits of implementing a quality management system.
- Identify their role in supporting the QMS and contributing to its effectiveness.
- Gain insights into the process approach and the importance of continuous improvement.
Who Should Attend
This course is ideal for:
- All employees across the organization.
- New hires who need an introduction to quality management principles.
- Team leaders and supervisors who play a role in quality management.
- Staff involved in the operation, supervision, or management of processes related to QMS.
- ISO committee, Management Representative, Internal Auditors.
Course Content
By the end of this training, Participants will learn about:
- An overview of ISO 9001:2015 standards and their application.
- Key requirements, terms and definitions of ISO 9001:2015.
- The principles of quality management and their impact on organizational performance.
- The process approach to quality management: planning, operation, and control with a focus on risk-based thinking.
- The importance of leadership and employee engagement in achieving quality objectives.
- The case studies.
Training Summary
Level
Awareness & Understanding
Participant
Max 20
Training Method
Physical
Language
English / Malay
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