ISO 9001 Awareness and Requirements Training

ISO 9001 Awareness & Requirements Training

This training program is designed to introduce participants to the fundamental concepts and requirements of the ISO 9001:2015 Quality Management System (QMS). It aims to raise awareness about the standards and demonstrate how they can be utilized to enhance business processes and customer satisfaction.

Key Benefits

Foundational Knowledge: Build a solid understanding of the ISO 9001:2015 standards and their relevance to organizational success.
Enhanced Engagement: Equip staff at all levels with the knowledge necessary to support and contribute to a QMS.
Cultural Improvement: Foster a quality culture within the organization that aligns with international standards.

Prerequisites

There are no formal prerequisites.

Learning Outcomes

By the end of this training, participants will:

Understand the key concepts and structure of ISO 9001:2015.
Understand how to apply requirements into the daily operations.
Recognize the benefits of implementing a quality management system.
Identify their role in supporting the QMS and contributing to its effectiveness.
Gain insights into the process approach and the importance of continuous improvement.

Who Should Attend

This course is ideal for:

All employees across the organization.
New hires who need an introduction to quality management principles.
Team leaders and supervisors who play a role in quality management.
Staff involved in the operation, supervision, or management of processes related to QMS.
ISO committee, Management Representative, Internal Auditors.

Course Content

By the end of this training, Participants will learn about:

An overview of ISO 9001:2015 standards and their application.
Key requirements, terms and definitions of ISO 9001:2015.
The principles of quality management and their impact on organizational performance.
The process approach to quality management: planning, operation, and control with a focus on risk-based thinking.
The importance of leadership and employee engagement in achieving quality objectives.
The case studies.

Training Summary

Level

Awareness & Understanding

Participant

Max 20

Training Method

Physical

Language

English / Malay

Talk To Our Training Advisor

This course is HRD claimable

Frequently Asked Questions

01.What is ISO 9001:2015?

ISO 9001:2015 is an internationally recognized standard that specifies requirements for a Quality Management System (QMS). It helps organizations consistently provide products and services that meet customer and regulatory requirements.

02.Is this course certified?

This is an awareness and requirements training course for providing a foundational understanding of the standard. It is not a certification course for auditors or implementers. However, you will receive a certificate of attendance upon completion of the course.

Understanding of QMS Principles: Gain a solid understanding of the core principles of the Quality Management System (QMS), including customer focus, leadership, process approach, and continual improvement.
Knowledge of ISO 9001 Standard: Develop a clear understanding of the specific requirements of the ISO 9001:2015 standard including its structure, clauses, and key concepts like risk-based thinking.
Improved Quality Performance: A trained organization is better equipped to implement and maintain a QMS, allowing for improved product and service quality.
Enhanced Efficiency and Productivity: Understanding ISO 9001 principles helps streamline processes, reduce waste, and improve overall efficiency.